Dr Helen Zarod

CV

I have worked in the UK and abroad for over 25 years as a freelance trainer, consultant, coach, mentor, mediator, facilitator, researcher, writer, conference and event speaker. I have held management, development and liaison posts. My doctorate examined the psychological nature of prejudice and discrimination. I am an Executive and Personal Performance Coach, Cognitive Hypnotherapist, NLP practitioner, Assertion &Transactional Analysis trainer, teacher and ITEC massage therapist. I specialise in two areas of work: Interpersonal Skills and Diversity Issues.                                                                                                        

I am a Senior Associate at JSB, who were 2014 winners of the Queen’s Awards for Enterprise: International Trade               

Clients include:        

Ove Arup Engineers & Associates	Skills4Stem
Building Design Partnership	Penoyre & Prasad LLP
Cambridge City Council	Royal Ballet
Cambridgeshire County Council	Royal College of Surgeons
City Lit., University of London	Royal Institute of British Architects
Comic Relief	The NSPCC
Mid-Suffolk District Council	St Albans City Council
Goldsmiths’ College	St George’s Hospital, London
Metropolitan Police	University of Glamorgan
QBE Insurance Company	Voluntary Service Overseas
Mouchel, Architects	Morley College, London
Hamilton\Brown Architects	Woodstock School UP India
Zaha Hadid Architects	Waterloo Action Centre
LTS, Architects	hVIVO Services ltd
Ashe Construction

Interpersonal Skills:

Coaching: Corporate and Executive; Personal Performance	The Exceptional Administrator, levels 1 & 2
Appraisal	Constructive Feedback
Stress Management	Time Management
Dealing with Challenging Behaviour	Making Meetings Work
Resolving Conflict	Motivation
Management Training	Registered Managers’ Award
Leadership Skills	ILM levels 3 & 5
Assertion Skills	Team Building
Coping with / Managing Change	Presentation Skills
Life Skills / The Balancing Act	Recruitment
Evaluating Effectiveness of Training	Remote Management
Negotiation Skills	Using Emotional Intelligence
Neuro Linguistic Programming	Transactional Analysis
Performance Management	Planning & Prioritising
Communicating Difficult Messages	Managing Stress & Conflict
Building Positive Relationships	Developing Critical Thinking
Organisational Ethics & Culture	Leading Innovation & Change
Setting Ground Rules	Leading Effective teams
Leadership Style & Performance	Personal Effectiveness
Dealing with Difficult Issues/People	Managing & Leading Teams

Diversity:

Legislation and how it works

Diversity audits

Formulating and implementing a Diversity policy

The need to understand how and why diverse groups present differently

Empowering Women

Women in Management

Harassment & Bullying – writing and implementing policies and practice

Challenging Prejudice, Discrimination and language assertively

LGBT+ mentoring

Anti-bias work

Diversity issues: targets or quotas?

Recruitment – advertising, selection criteria, the interview (includes recording), how Diversity law affects recruitment, monitoring & review

Appraisal systems – writing, implementing and training

Project Examples:

Ove Arup, engineering multinational 1987 –  

• Actively contributed to the development of the competency- based Appraisal scheme.
• Sole Arup Appraisal UK trainer for 10 years
• Trained other trainers as they came on board
• Set up with HR training manager the appraisal process in New York, Los Angeles, San Francisco  and Hong Kong
• Set up 2 email performance monitoring exercises for over 200 staff
• Delivered assessment review interviewing 50 appraisers and 80 appraisees world-wide 
• Researched, wrote and delivered for the Arup Board Gender in Arup, 8,000 words in 2005. Conducted 200 interviews within Arup. Actions to come from report include: a women’s network has been set up, all recommended flexible working practices are in place, there is a Diversity Advisory Committee & Diversity Champions in every region, Diversity global & regional strategy proportional representative of women for promotions (number of female Directors has doubled), a Personal Impact course is now in place. 
• In 2013, wrote a Gender Organisation Review (UK), which is being developed and implemented in 2014 and beyond. Areas covered include: the business case for Diversity, changing training  needs, retention policies, flexible working practices, pooling good practice through case studies, setting accountable targets and monitoring procedures
• Sole Arup trainer to become involved in the Career Review programme. Ran workshops in the UK and Hong Kong                                                                       
• Wrote, developed and delivered Arup’s most popular course ever, Personal Effectiveness: the intertwined circle of assertion, time & stress management skills, 12 times a year since 1990,  with great feedback:“This course changed my life”; “I feel so empowered”
• In 2018 delivered LGBT+ Mentoring session and a series of Gender Pay Gap seminars for BDP
• Currently delivering Anti-bias training for the Building Design partnership

Insurance sector 2013 –

Have run over 400 Diversity workshops for the managers of various  multinationals. Content has included the business case for Diversity, facilitating the progress of ‘minorities’, flexible working practices, anti-bias training, the impact of language, dealing with harassment & bullying issues, making real change happen.

 

Training Organisations 1987 -

Have delivered a wide range of training courses for:

Skills with People

Network

Resource

JSB Training & Development – UK and Europe

WWP Training Ltd

Quality & Equality

QBE Insurance Company

Skills4Stem – UK and Asia

 

Private, Public and Voluntary sectors  1995 -

Worked as a motivational coach with senior/junior execs, non-managerial and admin staff to enable them to deal with a wide range of issues such as loss of confidence, coping with conflict, making difficult decisions, performance issues, organisational change, leadership,  managing & retaining their clients, project management issues, coping with dysfunctional stress, managing time constraints, dealing with harassment and bullying cases, planning retirement and work crossroad issues such as redundancy, returning from maternity/paternity leave, a career break or illness.

 

Local Authorities 1992 - 

Was a consultant and trainer designing and implementing vDiversity training programmes for many Councils, e.g. Cambridge City Council, St Albans City Council, Three Bridges District Council, Mid-Suffolk District Council. Delivered a wide ranging number of courses for Cambridgeshire County Council over the last 25 years 

                   

                    
Woodstock International School, Uttar Pradesh, India, 2002

Wrote, implemented and trained staff to deliver competency-based Appraisal system for 80 staff which remains in place

 

Produced/Media:

Time Management in Management Training for Psychiatrists

“Alternative Ways of Dealing with Pain” for the Migraine Society

Stress Management techniques CD

Women’s Studies courses for City Lit., London

TV programme for NSPCC on Assertion; appeared in Dealing with Cancer

 

                                                                 
Strengths: 

Committed to empowering learning, creative, resilient, and resourceful.
People-focused, I have many skills to offer prospective clients.